Business and Technical Writing Skills

6 Hours

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• How do business and technical writing differ?

• The qualities of good business and technical writing

• Examples of business and technical documents

• Important skills for a writer to have

• Five steps to effective writing

• Determining the purpose of the document

• Analyzing the audience

• Prioritizing information

  • Grouping information into Critical, Essential and Non-essential categories

  • Using a Prioritization Matrix when developing an action plan

• Creating an outline and developing content

  • Using 5 Ws and an H

  • Using a Fishbone Diagram/Outline

  • Using both left brain and right brain skills

• Creating headlines

• Choosing the right words

  • Web and Microsoft Word tools for word choice and grammar

  • Jargon, Acronyms, Idioms, Clichés, Slang, Euphemisms, Colloquialisms

  • The difference between Shall and Should

  • Using grammar properly

  • Avoiding gender bias

  • Using the active and passive voice

  • Using a positive tone

• Sequencing the document

  • Where to put your bottom line

  • Typical order for sequencing reports

  • Sequencing based on audience

• Things to avoid

• Proofreading suggestions

• Creating a clean visual design

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