Business and Technical Writing Skills
6 Hours
-
How do business and technical writing differ?
-
The qualities of good business and technical writing
-
Examples of business and technical documents
-
Important skills for a writer to have
-
Five steps to effective writing
-
Determining the purpose of the document
-
Analyzing the audience
-
Prioritizing information
-
Grouping information into Critical, Essential and Non-essential categories
-
Using a Prioritization Matrix when developing an action plan
-
-
Creating an outline and developing content
-
Using 5 Ws and an H
-
Using a Fishbone Diagram/Outline
-
Using both left brain and right brain skills
-
-
Creating headlines
-
Choosing the right words
-
Web and Microsoft Word tools for word choice and grammar
-
Jargon, Acronyms, Idioms, Clichés, Slang, Euphemisms, Colloquialisms
-
The difference between Shall and Should
-
Using grammar properly
-
Avoiding gender bias
-
Using the active and passive voice
-
Using a positive tone
-
-
Sequencing the document
-
Where to put your bottom line
-
Typical order for sequencing reports
-
Sequencing based on audience
-
-
Things to avoid
-
Proofreading suggestions
-
Creating a clean visual design